Concierge/Receptionist- Monday to Friday 4p-10p

Senior Living Communities Careers•Carmel, IN

About The Position

The Concierge is the community’s “Director of First Impressions” and is often the first point of contact for prospective residents, guests, and family members. The role provides courteous, professional assistance to residents and visitors; supports community programs and sales efforts; maintains building security and communication systems; and assists with mail, supplies, and office equipment. The posted schedule is Monday to Friday, 4 p.m. to 10 p.m.

Requirements

Telephone operating and answering experience.
Ability to read, write, speak, and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions.
Ability to work with minimal supervision.

Nice To Haves

Certification or completed coursework in office management.
1–2 years of experience in a similar concierge or administrative assistant position.

Responsibilities

Greet, engage, and assist residents, family members, guests, and visitors in a courteous and professional manner.
Answer internal and external telephone calls and respond to pages and walkie-talkie communications.
Promote programs, outings, and events, encourage participation, and assist residents or guests with registration.
Support community sales efforts by engaging visitors and prospective residents, collecting information, and promoting senior living communities.
Maintain building security, monitor security systems including the emergency call system, and respond accordingly.
Manage the operation and maintenance of office equipment and communication devices, including call transfers.
Manage mail and newspaper delivery.
Assist the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participate in and attend required in-service training sessions.
Maintain HIPAA standards and keep residents’ and employees’ medical or healthcare information confidential.
Perform other duties as assigned.