10p-8a Concierge

Morada Victoria•Victoria, TX

1d•Onsite

About The Position

Morada Senior Living is hiring a Concierge for its Morada Victoria community. The Concierge greets guests, residents, and employees; manages external and internal calls; takes and communicates messages; and provides general information. The position also supports reception, resident services, dining, marketing, and administrative tasks while maintaining a neat and organized desk and entry area. The role is part of a company that manages Independent Living, Assisted Living and Memory Care, and Skilled Nursing communities across Texas and Oklahoma.

Requirements

One to three years of customer service experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or general education degree (GED) preferred.

Responsibilities

Carry out telephone answering and reception duties as required.
Take complete messages with pertinent information and communicate them to the intended recipient.
Greet residents and visitors, answer inquiries, and give directions.
Collate brochures for the marketing department.
Prepare meal tickets for team members and family members, and tally meal count sheets for Dining staff.
Update the Resident Phone List and Roster and the Move-In and Move-Out Register daily; maintain Guest and Sign-In Logs as necessary.
Manage appointments for residents and family members, including appointments for hairdressers and transportation.
Keep the desk and entry area neat and organized.
Organize and distribute mail to residents, the Executive Director, and Department Coordinators.
Maintain resident forms for miscellaneous credits.
Adhere to company personnel policies and established operating policies and procedures.
Perform other duties as assigned.

Benefits

Competitive wages
Access to wages before payday
Flexible scheduling options
Paid time off and holidays for full-time team members
Comprehensive benefits package, including health, dental, vision, life, and disability insurance for full-time team members
401(k) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms
Employee Assistance Program