Concierge Associate (Law Firm)

SPS•Baltimore, MD

About The Position

The Concierge Associate is the face of the workplace and delivers a warm, polished, personalized experience for guests, clients, and colleagues. This role helps define the workplace experience by creating a welcoming atmosphere, anticipating needs, and providing exceptional service. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, and reports to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Responsibilities include welcoming guests and employees, managing visitor registration and check-ins, coordinating meetings, and serving as the primary point of contact for front-of-office needs. The associate maintains reception and common areas, conducts floor walks to ensure spaces are stocked and presentable, supports meeting room bookings and workplace requests, and uses workplace technology to manage requests. The role also tracks guest preferences and seeks ways to improve workplace experiences. The expected pay range is $20–$21 per hour. The final offer depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
A genuine passion for hospitality and customer service.
Ability to multitask and stay organized in a fast-paced environment.
Confidence working independently and as part of a team.
Proficiency with Microsoft Office and workplace technology.
Strong organizational, time management, and problem-solving skills.
Professional presence with a service-driven mindset.
Ability to lift or move items up to 40–60 lbs. with assistance.
Ability to stand, walk, bend, and remain active throughout the day.
Manual dexterity to operate office and reception equipment.

Nice To Haves

1–2+ years of experience in hospitality, concierge, or client-facing roles.

Responsibilities

Welcome guests and employees professionally, warmly, and engagingly.
Manage visitor registration, check-ins, and meeting coordination.
Serve as the primary point of contact for front-of-office needs.
Anticipate guests’ needs and accommodate special requests.
Maintain clean, organized, and welcoming reception and common areas.
Conduct regular floor walks to ensure spaces are stocked and presentable.
Collaborate with internal teams to ensure seamless service delivery.
Support meeting room bookings, workplace requests, and guest services.
Use workplace technology to manage requests efficiently.
Track guest preferences and create thoughtful, memorable interactions.
Look for ways to elevate the overall workplace experience.

Benefits

Career growth opportunities and opportunities to learn new skills.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
Employee and client referral bonuses.
Medical, dental, and vision coverage.
Health Care Flexible Spending Account (HCFSA), Dependent Care Flexible Spending Account (DCFSA), and Health Savings Account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, and short-term disability.
Accident, critical illness, and hospital indemnity insurance.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee Assistance Program (EAP).
Education and entertainment discounts.
401(k) with matching.