Concierge Associate (Law Firm)

SPS North America•Baltimore, MD

10h•$20 - $21

About The Position

The Concierge Associate serves as the face of the workplace, creating a warm, polished, and personalized experience for guests, clients, and colleagues. This role sets the tone for the workplace by welcoming visitors, anticipating needs, and ensuring that interactions are seamless, thoughtful, and memorable. The position supports reception, hospitality, meeting coordination, workplace requests, and guest services. It helps maintain clean, organized, and welcoming reception and common areas, coordinates with internal teams, uses workplace technology to manage requests, and looks for ways to improve the overall workplace experience. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role reports to a Client Services Supervisor, Client Services Manager, or equivalent leadership. The stated pay range is $20–$21 USD; final compensation depends on skills, experience, location, and other job-related factors.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
A genuine passion for hospitality and customer service.
Ability to multitask and stay organized in a fast-paced environment.
Confidence working independently and as part of a team.
Proficiency with Microsoft Office and workplace technology.
Strong organizational, time management, and problem-solving skills.
Professional presence and a service-driven mindset.
Ability to lift or move items weighing up to 40–60 lbs. with assistance.
Ability to stand, walk, bend, and remain active throughout the day.
Manual dexterity to operate office and reception equipment.

Nice To Haves

1–2+ years of experience in hospitality, concierge, or client-facing roles.

Responsibilities

Welcome guests and employees in a professional, friendly, and engaging manner.
Manage visitor registration, check-ins, and meeting coordination.
Serve as the primary point of contact for front-of-office needs.
Anticipate guest needs and provide personalized service, including accommodating special requests.
Maintain clean, organized, and welcoming reception and common areas.
Conduct regular floor walks to ensure spaces are stocked and presentable.
Collaborate with internal teams to ensure seamless service delivery.
Support meeting room bookings, workplace requests, and guest services.
Use workplace technology to manage requests efficiently.
Track guest preferences and create thoughtful, memorable interactions.
Identify ways to enhance the overall workplace experience.

Benefits

Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.
Career growth opportunities, learning and development, and employee recognition programs.