Concessions Supervisor

ASM Global•Pensacola, FL

2d•Onsite

About The Position

The Concessions Supervisor position is responsible for providing excellent service to our event guests by supervising and supporting Non-Profit Organizations (NPO) and other Concession staff assigned to operating any concession stand.

Requirements

Willingness and drive to exceed guest expectations
Must be personable, friendly and welcoming
Knowledge of and ability to execute food and beverage orders accurately and instruct others on the proper process
Must be able to prepare and serve food and beverage in a timely manner and instruct others on the proper process
Must maintain a well-groomed appearance and good personal hygiene standards
Subject to credit and background screening
High School diploma or GED required
Excellent interpersonal and communication skills
Must be personable and proactive in providing guests with the highest level of customer service
Ability to effectively listen and take direction from Manager and provide direction to NPO and other Concession staff
Must be able to work independently and in a team environment, interacting with multiple departments
Ability to read, speak, and write English language
Must be able to communicate in a clear manner with guests and teammates
Must be able to work flexible hours including nights, weekends and holidays
Must have or obtain and maintain ServSafe training certification
Must be able to walk/stand extensively, bend, kneel, climb stairs, balance, and maneuver throughout the various areas and surfaces of the venue
Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
Work inside and outside the building is required and may have some exposure to adverse conditions
Must be able to hear and speak to use a two-way radio

Nice To Haves

Experience in concessions, bartending, catering, and/or other related food and beverage operations preferred
Prior Supervisory experience is helpful
Skill in utilizing Point of Sales systems with Inventory Control

Responsibilities

Demonstrate a thorough knowledge of food and beverage products, menus and promotions
Verify concessions stands are stocked and operationally ready for business prior to events
Maintain and verify concession stand inventory/product prior to, during, and after events
Monitor and ensure the work area is clean and kept clean and organized
Work with Non-Profit Organization (NPO) and other Concession staff prior to and throughout event by transferring in/out product, supervising the production of food items that are ready for sale, and verify inventory counts as event progresses
Monitor and ensure general cleaning tasks are completed and meet all health and safety standards
Understand and be capable of ensuring that all company, state, county, and city guidelines are followed when preparing and serving food and/or alcoholic beverages
Ensure NPO and other Concession staff are accurately checking guest identification to verify age requirements for alcohol purchases
Enforce and ensure all stand workers practice ServSafe food handling and safety procedures
Performs other duties as required and/or assigned
Monitor and effectively work with NPO and other Concessions staff to ensure guests are provided with the best possible experience and that food and beverage orders are fulfilled accurately and timely while adhering to company, state, county, and city guidelines.
Provide instruction to NPO and other Concession staff as needed