Concessions Manager - FedExForum

Compass Group•Memphis, TN

About The Position

The Concessions Manager leads and motivates hourly team members to provide guests with a warm welcome and quality food. This is a salaried, full-time role at FedExForum. The manager is required to work all venue events, including Memphis Grizzlies and University of Memphis Tigers basketball games, concerts, and special events. The position works primarily in concessions and supports the premium department as needed.

Requirements

At least 2 years of experience in a food and beverage operational position.
High level of computer literacy.
Passion for hospitality, food, and retail.
Excellent interpersonal and stakeholder management skills.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in hospitality management is preferred.

Responsibilities

Ensure all stations are set up and ready for events.
Support recruitment and training of team members in Levy's standards and procedures.
Supervise event operations and troubleshoot issues as needed.
Work with colleagues to continuously improve operational performance.
Engage proactively in loss-prevention processes.
Complete point-of-sale updates and regular maintenance checks.
Implement and communicate promotions in a timely manner.
Manage loss-prevention activities, including cash drops and collection, cash variance logs, and the nightly Goods Out of Stock procedure.
Partner with other departments to ensure accurate completion of requisitions.
Work with culinary and purchasing teams to update the concessions theoretical matrix and support accurate theoretical margin calculations.
Manage the gratis sheet process and track comped items accurately.
Ensure compliance with Payment Card Information rules.
Implement concessions production sheets to support accurate production and minimize waste.
Conduct progressive coaching with team members.
Complete the monthly beverage wastage report.
Perform regular equipment maintenance, including beer line cleaning.
Restock concessions and bars to maximize event readiness.
Ensure required alcohol-service signage is displayed and Responsible Service of Alcohol protocols are followed.
Complete and process alcohol incident logs to identify recurring issues or trends.
Support recruitment activities for team members and NFPs.
Hold pre-shift meetings to prepare teams for events.
Manage location Keys to the Future activities to develop future leaders.
Support orientation training for hourly team members.
Manage and communicate NPO Group matters.
Oversee event service standards to maintain a high-quality guest experience.
Ensure accurate end-of-month inventory completion.
Manage product transfers and requisition sheets to track products accurately during events.
Manage and resolve guest complaints.
Manage team member incidents and accidents and follow required reporting procedures.
Complete monthly department safety inspections and conduct monthly team member safety training.
Manage team member scheduling in line with demand forecasts.
Verify payroll and enter gratuities.
Communicate with subcontractors, ensuring paperwork is correctly completed and submitted, scheduling is appropriate, and required training is completed.
Conduct event walks of the building.
Support other properties and departments as business demands.
Perform other duties and responsibilities as assigned.

Benefits

Medical
Dental
Vision
Life insurance and AD
Disability insurance
Retirement plan
Flexible Time Off Plan
Paid parental leave
Holiday time off (varies by site/state)
Personal leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Eligible associates may receive paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.