Concessions Manager

Compass Group•East Lansing, MI

10d

About The Position

Levy is hiring a Concessions Manager at Michigan State University. The role leads and motivates hourly team members to provide welcoming service and quality food to guests. The manager primarily works in the concessions department and supports the premium department as needed. This position oversees event operations, team recruitment and training, service standards, inventory and purchasing processes, loss prevention, safety, scheduling, payroll verification, and guest issue resolution. The role also supports other properties and departments as business needs require.

Requirements

At least 2 years of experience in a food and beverage operational position.
High level of computer literacy.
Passion for hospitality, food, and retail.
Excellent interpersonal and stakeholder management skills.

Nice To Haves

Bachelor’s degree in hospitality management is preferred.

Responsibilities

Ensure all stations are set up and ready for events.
Support recruitment and train team members in company standards and procedures.
Supervise event operations and troubleshoot issues.
Work with colleagues to improve operational performance.
Engage proactively in loss-prevention processes.
Complete point-of-sale updates and regular maintenance checks.
Implement and communicate promotions in a timely manner.
Manage cash drops and collection, complete cash variance logs, and oversee the nightly Goods Out of Stock procedure.
Partner with other departments to ensure requisitions are completed accurately.
Work with culinary and purchasing teams to update the concessions theoretical matrix and support accurate theoretical margin calculations.
Manage the gratis sheet process to track comped items accurately.
Ensure compliance with Payment Card Information rules.
Implement concessions production sheets to support accurate production and minimize waste.
Conduct progressive coaching with team members.
Complete the monthly beverage wastage report.
Perform regular equipment maintenance, including beer line cleaning.
Restock concessions and bars to prepare for events.
Ensure appropriate alcohol-service signage is posted and responsible alcohol-service protocols are followed.
Complete and process alcohol incident logs to identify recurring issues or trends.
Support recruitment activities for team members and NFPs.
Hold pre-shift meetings to prepare teams for events.
Manage location Keys to the Future activities to develop future leaders.
Support team-member orientation training and NPO Group management and communication.
Oversee service standards during events to maintain a high-quality guest experience.
Complete end-of-month inventory accurately.
Manage product transfers and requisition sheets to track products during events.
Manage and resolve guest complaints.
Manage team-member incidents and accidents and complete required reports.
Complete monthly department safety inspections and conduct monthly team-member safety training.
Schedule team members in line with demand forecasts.
Verify payroll and enter gratuities.
Communicate with subcontractors and ensure paperwork, scheduling, staffing, and required training are properly handled.
Complete building event walks.
Support other properties and departments as business needs demand.
Perform other duties and responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and AD&D
Disability insurance
Retirement plan
Flexible Time Off Plan
Paid parental leave
Holiday time off (varies by site/state)
Personal leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws