Bar and Concessions Manager

Harvard University • Cambridge, MA

12d • Onsite

About The Position

The Bar and Concessions Manager provides management support and oversight for the food and beverage operation at the American Repertory Theater (A.R.T.), reporting to the Director of Event Sales and Rentals. The manager leads the operation, supervises hourly staff, and serves as a key contact for patrons. At the Goel Center for Creativity & Performance, the manager will help create an open, welcoming, high-quality café offering for lunch, theater performances, and private events.

Requirements

• At least 2 years of relevant work experience.
• Supervisory experience.
• Budgeting and inventory management experience or skills.
• Knowledge of Microsoft Office Suite and intermediate Excel skills.
• Strong verbal, written, and interpersonal communication skills, including the ability to communicate effectively with a diverse constituency.
• Operational experience with industrial kitchen equipment, such as dishwashers, ovens, and ventilation systems.
• Operational experience with food-service applications and computerized menu-management systems.

Responsibilities

• Hire and train staff in bar, kitchen, and event-support roles.
• Lead staff training and development, workflow and performance management, and promote an innovative work environment.
• Foster a culture of community, trust, respect, professionalism, and accountability.
• Assign and direct hourly and temporary staff to deliver excellent service; address performance concerns and recommend or deliver corrective actions as needed.
• Assist with menu and inventory management, cost control, loss prevention, weekly inventory audits, and maintaining suitable stock levels.
• Ensure equipment and front-of-house and back-of-house spaces are operational and clean.
• Design and carry out opening and closing procedures.
• Partner with the Director of Event Sales and Rentals to plan and deliver food and beverage services for private events.
• Work with Patron Services, Artistic, and Producing teams to plan bar and concession services around show schedules, including intermission and pre- and post-show service.
• Foster and maintain relationships with external vendors supporting theatrical and private-event food and beverage operations.
• Ensure consistent standards for food quality, sanitation, equipment, facility maintenance and management, and safety.
• Ensure compliance with University policies and procedures and applicable laws and regulations.
• Maintain TIPS and food-related training for staff working in the bar and concessions.
• Maintain the institution’s liquor and food sales licenses.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision insurance coverage starting on day one.
• Retirement plans with University contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed