Bar and Concessions Manager

Harvard University • Cambridge, MA

11d • Onsite

About The Position

The Bar and Concessions Manager leads the food and beverage operation at the American Repertory Theater’s Goel Center for Creativity and Performance. The role develops and supports an open, welcoming, high-quality café offering for midday service, theatrical performances, intermissions, and private events. Reporting to the Director of Event Sales and Rentals, the manager supervises hourly staff and serves as a key point of contact for patrons.

The manager oversees staffing, training, workflow, performance, inventory, equipment, service standards, and regulatory compliance. The position works with internal theater teams and external vendors to plan and deliver food and beverage service for shows and private events. Duties are performed at a Harvard or Harvard-designated location. The role requires the ability to work evenings, weekends, and holidays as needed, and involves extended standing and walking, lifting, bending, and exposure to wet floors, temperature extremes, and excessive noise.

Requirements

• At least 2 years of relevant work experience.
• Supervisory experience.
• Budgeting and inventory management experience or knowledge.
• Knowledge of Microsoft Office Suite, including intermediate Excel skills.
• Strong verbal, written, and interpersonal communication skills, with the ability to communicate effectively with a diverse constituency.
• Operational experience with industrial kitchen equipment, such as dishwashers, ovens, and ventilation systems.
• Operational experience with food service applications and computerized menu management systems.
• Ability to work evenings, weekends, and holidays as needed.
• Ability to lift approximately 20 to 30 pounds and to bend, stoop, walk, and stand for extended periods.

Responsibilities

• Hire and train staff for bar, kitchen, and event support roles.
• Lead staff training and development, workflow, and performance management, and promote an innovative work environment.
• Foster a culture of community, trust, respect, professionalism, and accountability.
• Assign and direct hourly and temporary staff to ensure excellent service; address performance issues and recommend or deliver corrective actions as needed.
• Assist with menu and inventory management systems, cost control, loss prevention, weekly inventory audits, and maintaining inventory levels appropriate to menu needs.
• Ensure equipment and front-of-house and back-of-house spaces are operational and clean.
• Design and execute opening and closing procedures.
• Partner with the Director of Event Sales and Rentals to support food and beverage needs for private events, from planning through execution.
• Work with Patron Services, Artistic, and Producing teams to plan concessions and bar service for intermissions and pre- and post-show periods in accordance with show schedules.
• Foster and maintain relationships with external vendors supporting food and beverage operations at theatrical and private events.
• Maintain high standards for food quality assurance, sanitation, equipment, facility maintenance and management, and safety.
• Ensure compliance with University policies and procedures and applicable laws and regulations.
• Maintain TIPS and food-related training for staff working in the bar and concessions.
• Maintain the institution’s liquor license and food sales licenses.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed