Concessions Attendant

The Marcus Corporation•Shakopee, MN

1d•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on location. The attendant greets guests, completes transactions and loyalty transactions, sells food and beverages, and prepares food and beverage orders in accordance with company and local food-safety requirements. The role also includes filling online concession orders, stocking and maintaining concession areas, following safe-use instructions for cleaning materials, and cleaning and sanitizing guest and associate areas. Attendants help meet sales expectations, answer guest questions, address concerns, communicate social-distancing guidelines, uphold company standards, and assist with other duties as assigned by the General Manager or management team. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Wearing a face mask is required during scheduled working hours. The position requires a flexible schedule, including late evenings, weekends, and holidays as business needs dictate. Associates must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift and/or move up to 35 pounds.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders according to company policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.