Concessions Attendant

Marcus Corporation•Camillus, NY

21h

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The role involves serving guests at the concession stand, processing sales and loyalty transactions, preparing food and beverage orders, fulfilling online concession orders, maintaining and cleaning concession areas, and following food safety and sanitation requirements. Associates may also assist with other functions as instructed by the General Manager or a member of the management team. Essential functions must be performed with or without reasonable accommodation. Work is performed in a theatre environment with usually moderate-to-high noise and occasional loud conditions. Wearing a face mask is required during scheduled working hours. The employee is frequently required to sit, talk and/or hear, and use hands to handle objects or controls; standing and walking are also required. The employee must occasionally lift or move up to 35 lbs. Close vision and the ability to adjust focus are required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 lbs.
Close vision and ability to adjust focus.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession stands and beverage areas for guests and associates.
Monitor and communicate social distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.