Concessions Attendant

Marcus Corporation•Camillus, NY

8d•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and theatre cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role includes greeting guests, completing transactions and loyalty interactions, selling and preparing food and beverages, meeting sales expectations, fulfilling online orders, maintaining and cleaning concession areas, and responding to guest questions or concerns. Associates must be able to perform the essential functions with or without reasonable accommodation. Work is performed in a theatre environment with usually moderate-to-high noise and occasional loud conditions. A face mask is required during scheduled working hours. The role is part-time, with a flexible schedule that may include late evenings, weekends, and holidays based on business needs.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow cleanliness, sanitation, and personal hygiene practices required by the company and local regulatory agencies.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social distancing guidelines.
Provide friendly, helpful, and fast guest service.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.