Concessions Attendant, Part Time

The Marcus Corporation•Green Bay, WI

4d•Onsite

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps ensure high guest satisfaction and theatre cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on the location. The role involves serving guests at the concession stand, processing sales and loyalty transactions, preparing food and beverage orders, filling online concession orders, and maintaining clean and stocked concession and beverage areas. The attendant follows company and local food safety, sanitation, and cleaning requirements; communicates social distancing guidelines; addresses guest questions and concerns; and assists with other duties as directed by management. Essential functions must be performed with or without reasonable accommodation. Work is performed in a theatre environment with noise that is usually moderate to high and occasionally loud. Wearing a face mask is required during scheduled working hours. The schedule is variable and must accommodate late evenings, weekends, and holidays as business needs dictate. Starting pay is $10.50 per hour. No minimum education is required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow cleanliness, sanitation, and personal hygiene practices required by the company and local regulatory agencies.
Ability to meet the physical requirements of the job, including standing and walking, and occasionally lifting or moving up to 35 pounds.
Ability to wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company and local food safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.