Concessions Lead

ASM Global • Fort Worth, TX

3d

About The Position

The Concessions Lead is responsible for effectively and profitably managing and directing all day-to-day aspects of concessions operations. The role provides leadership and mentorship to the concessions team, promotes efficient service and quality products, and maintains positive customer and client relationships through effective communication and sound financial practices. The Concessions Lead is accountable for safety and sanitation procedures, food service equipment maintenance, alcohol-sale compliance, contractor coordination, inventory, budgets, staff performance, sales analysis, and client relationships.

Requirements

• Minimum of 5–7 years of management experience in the high-volume foodservice industry.
• Ability to perform each essential duty at the highest levels.

Nice To Haves

• Experience in a concessions environment, preferably at a sports and entertainment venue.

Responsibilities

• Provide leadership, coaching, and mentorship to staff responsible for executing the concessions team business plan.
• Provide efficient service and quality products while maintaining positive customer and client relations through effective communication and prudent financial practices.
• Establish and maintain safety and sanitation procedures, ensure proper repair and maintenance of food service equipment, and develop a working relationship with local health officials.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding alcohol sales.
• Work with multiple subcontractors to meet needs and ensure contract terms are followed.
• Preserve existing programs and develop new concepts to ensure high-quality food service.
• Oversee monthly inventory for concessions operations and develop yearly operational budgets.
• Monitor staff performance relating to speed of service and guest relations.
• Work with the analytics team to analyze sales and sales mix.
• Build strong client relationships, resolve outstanding issues, and collaborate on event planning.
• Perform other related duties, tasks, and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed