Concessions Attendant

Marcus Corporation•Des Peres, MO

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role includes serving guests at the concession stand, selling and preparing food and beverages, completing transactions, maintaining concession areas, and following company and local food-safety and sanitation requirements. Associates must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet the changing demands of the industry.
Flexible and accessible work schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering excellent hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service.
Answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.