Concessions Attendant Part-Time

The Marcus Corporation•Ashwaubenon, WI

11d•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and theatre cleanliness. Work should be performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The attendant completes guest transactions, sells and prepares food and beverage orders, operates point-of-sale terminals, and supports sales through loyalty sign-ups and suggestive selling. The role also includes filling online concession orders, stocking and maintaining concession areas, following food safety and cleaning procedures, and assisting with other duties as directed by management. Work is performed in a theatre environment with noise levels that are usually moderate to high and may occasionally be loud. Wearing a face mask is required during scheduled working hours. The job requires frequent sitting, talking or listening, and using hands to handle objects, as well as standing and walking. Employees may occasionally need to lift or move up to 35 pounds. Close vision and the ability to adjust focus are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company and local food safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.