Concessions Attd, PT

The Marcus Corporation•St Louis, MO

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps ensure a high level of guest satisfaction and theatre cleanliness. The role involves serving guests in a friendly, courteous, helpful, timely, and professional manner. It reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The attendant sells and prepares food and beverages, processes guest and loyalty transactions, and supports sales through sign-ups, suggestive selling, upselling, and sampling. The role also includes filling online concession orders, maintaining and stocking concession areas, and following company and local food-safety, sanitation, and cleaning requirements. Associates help guests, address concerns, uphold company standards and programs, and perform other duties assigned by management. Work is performed in a theatre environment, where noise is usually moderate to high and may occasionally be loud. Wearing a face mask is required during scheduled working hours. The position requires a flexible schedule, including late evenings, weekends, and holidays as business needs dictate. Starting pay is $15.00 per hour.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to sit, talk and/or hear, and use hands to finger, handle, or touch objects, tools, or controls; ability to stand and/or walk.
Ability to occasionally lift and/or move up to 35 pounds.
Close vision and ability to adjust focus.
Wearing a face mask during scheduled working hours is required.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow safe-use instructions for chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.