Concessions Attd, PT

The Marcus Corporation•Delafield, WI

11d

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps maintain a high level of guest satisfaction and cleanliness. Duties are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager; reporting arrangements may vary by location. The role involves serving guests at the concession stand, selling and preparing food and beverages, processing transactions, and fulfilling online concession orders. The attendant also performs stocking, cleaning, and sanitation tasks, follows food safety and chemical-use procedures, communicates social-distancing guidelines, answers guest questions, and assists with other functions as directed by theatre management. The position is part-time and is performed in a theatre environment. Wearing a face mask is required during scheduled working hours.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced, team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal hygiene practices.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Ability to wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders while following company food safety policies and applicable local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold company standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.