Concessions Attd, PT

Marcus Corporation•Addison, IL

9d•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and theatre cleanliness. Tasks are performed in a friendly, courteous, helpful, timely, and professional manner. The position reports to a member of the theatre management team or the General Manager, depending on location. The role sells and prepares food and beverages, handles guest transactions and online concession orders, and maintains clean, stocked concession and beverage areas. Associates follow company and local food-safety and sanitation requirements, support guest-service and sales programs, and assist with other duties as assigned. The work takes place in a theatre environment with moderate-to-high noise and occasional loud conditions. Wearing a face mask is required during scheduled working hours.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks to meet changing industry demands.
Flexible and accessible schedule that includes late evenings, weekends, and holidays as business needs dictate.
Ability to work in a high-volume, fast-paced, team environment.
Passion for hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal-hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty-card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and make accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold Marcus standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.