Concessions Attd, PT

Marcus Corporation•Lake Ozark, MO

15h•Onsite

About The Position

The Concessions Attendant supports theatre operations under the direction of the theatre management team and helps ensure high levels of guest satisfaction and theatre cleanliness. The role involves friendly, courteous, helpful, timely, and professional service to guests. The position reports to a member of the theatre management team or the General Manager, depending on the location. Responsibilities include completing guest transactions and loyalty-program interactions; selling and preparing food and beverages; operating point-of-sale terminals; fulfilling online concession orders; maintaining, stocking, cleaning, and sanitizing concession and beverage areas; following food-safety and chemical-use procedures; communicating social-distancing guidelines; addressing guest questions and concerns; and supporting company programs and other duties assigned by management. Associates must be able to perform the essential functions with or without reasonable accommodation. The work is performed in a theatre, where noise is usually moderate to high and may occasionally be loud. A face mask is required during scheduled working hours. The position requires a flexible schedule that may include late evenings, weekends, and holidays, based on business needs. Physical duties include sitting, talking or hearing, handling objects or controls, standing, walking, and occasionally lifting or moving up to 35 pounds. Close vision and the ability to adjust focus are also required.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory cleanliness, sanitation, and personal-hygiene practices.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to occasionally lift or move up to 35 pounds.
Close vision and ability to adjust focus.
Must wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank guests.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company and local food-safety policies.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer questions and resolve concerns.
Uphold Marcus standards and execute company-wide programs.
Assist with other functions as instructed by the General Manager or a member of the management team.