Concessions Attd, PT

Marcus Corporation•Madison, WI

12h

About The Position

Under the direction of the theatre management team, the Concessions Attendant supports theatre operations and helps ensure a high level of guest satisfaction and theatre cleanliness. Tasks are performed in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager; reporting may vary by location. The role includes greeting guests, processing transactions, selling and preparing food and beverages, maintaining concession areas, following food-safety and cleaning procedures, and responding to guest questions or concerns. Associates must be able to perform the essential functions with or without reasonable accommodation. Work is performed in a theatre environment with noise levels that are usually moderate to high and occasionally loud. Wearing a face mask is required during scheduled working hours.

Requirements

Strong interpersonal, verbal, and written communication skills.
Willingness and motivation to learn new skills and tasks as industry demands change.
Flexible and accessible schedule, including late evenings, weekends, and holidays as dictated by business needs.
Ability to work in a high-volume, fast-paced team environment.
Passion for delivering hospitality and high-quality food and service.
Ability to follow company and local regulatory requirements for cleanliness, sanitation, and personal hygiene.
Ability to perform essential functions with or without reasonable accommodation.
Ability to occasionally lift and/or move up to 35 pounds.
Ability to wear a face mask during scheduled working hours.

Responsibilities

Greet guests, identify their requests, complete transactions and loyalty transactions, and thank them.
Sell food and beverage items at the concession stand.
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling.
Operate point-of-sale terminals and provide accurate change.
Prepare food and beverage orders in accordance with company food-safety policies and local regulatory requirements.
Fill online concession orders and prepare them for pickup.
Perform daily concession maintenance, including stocking.
Follow instructions for the safe use of chemicals and cleaning materials.
Clean and sanitize concession stands and beverage areas for guests and associates.
Monitor and communicate social-distancing guidelines.
Provide friendly, helpful, and fast guest service; answer guest questions and resolve concerns.
Uphold Marcus' standards and execute company-wide programs.
Assist with other duties as instructed by the General Manager or a member of the management team.