ESPN WIDE WORLD OF SPORTS - CONCESSION SUPERVISOR
About The Position
The Concession Supervisor oversees daily operations of multiple concession stands during events. The role requires strong leadership, attention to detail, and a focus on customer service, while training event-day personnel and working effectively in a fast-paced, team-driven environment. The supervisor may also support the property in the days leading up to events and assist with loading stands with product. The role works closely with culinary supervisors on coverage, recipes, presentation, and production. It includes overseeing staff workflow, guest service, product and inventory control, food safety, sanitation, equipment, compliance, and event setup and closeout activities. The supervisor supports staff during peak periods or shortages and helps management address employee concerns and performance issues.
Requirements
- Strong customer service, communication, and problem-solving skills.
- Knowledge of food safety and sanitation regulations.
- Ability to lead a team in a high-volume, fast-paced environment.
- Comfort operating POS systems.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Ability to stand and walk for prolonged periods, ranging from 6 to 12 hours, during events and leading up to events or as operational demands require.
- Ability to walk, stand, and ascend or descend stairs as necessary.
- Ability to lift, push, pull, and carry up to 50 pounds.
- Ability to bend, stoop, and kneel as needed.
- Comfort working in varying indoor environments.
Nice To Haves
- Previous supervisory or leadership experience in food and beverage or concession operations is preferred.
Responsibilities
- Supervise operations of multiple concession stands and ensure a safe, efficient environment.
- Train concessions supervisors.
- Collaborate with culinary supervisors on coverage, recipes, presentation, and production.
- Support the property on days leading up to events or games.
- Help load concession stands with product.
- Provide high-quality guest service and professionally respond to guest concerns or complaints.
- Support team members during peak times or staff shortages by assisting in service roles as needed.
- Maintain knowledge of menu items, presentation standards, and pricing.
- Monitor product control, inventory handling, and concession equipment usage.
- Adhere to and enforce POS policies and food safety and sanitation guidelines.
- Assign duties, schedule team breaks, and oversee workflow to maximize efficiency.
- Ensure compliance with health, safety, and alcohol service regulations.
- Maintain cleanliness and organization of concession and food preparation areas.
- Conduct pre- and post-event checklists, including safety and sanitation walkthroughs.
- Track inventory before, during, and after events and complete required post-event paperwork.
- Manage post-event cleanup and equipment breakdown, and secure inventory and assets.
- Foster a positive, collaborative working environment and assist management with employee concerns and performance issues.
- Ensure compliance with Levy policies, procedures, and Levy Core Signatures.
- Perform other duties as assigned.
Benefits
- Instapay (early access to wages) and high-interest savings through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
