Computer User Support Specialist
About The Position
As our Computer Support Specialist, you’ll play a critical role in ensuring smooth day-to-day tech operations to support our HVAC business. This position is responsible for installing, configuring, and troubleshooting hardware, software, networks, databases, and IT security systems. You’ll collaborate with third-party vendors and field/office staff to protect company interests and provide timely technical support. This role aims to minimize technical disruptions, protect company assets, and support successful daily operations. About Us R&R Heating & Air Conditioning is a local, family business serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.
Requirements
- Minimum of 3 years of experience in an IT support role or a related technical specialist role OR degree in Information Technology, Computer Science, or a related field
- Strong knowledge of network protocols, database management, and IT security standards.
- Ability to troubleshoot hardware/software errors, manage assets, and resolve technical issues.
- Excellent communication skills to effectively explain technical errors, discuss new workflows, and teach correct processes to team members.
- Self-motivated and dedicated to completing projects in a timely manner; comfortable working independently with minimal supervision.
- Familiarity with Apple and Microsoft computer programs such as Excel and Word
Nice To Haves
- 5+ years of experience in an IT support role or a related technical specialist role
- IT certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
- Familiarity with industry applications like ServiceTitan, Intacct, and Procore
Responsibilities
- Resolve day-to-day tech errors and provide troubleshooting support directly to all system users.
- Manage and maintain the organization’s technology systems
- Assist with new hire onboarding by setting up user accounts and configuring required devices like cell phones, tablets, and computers.
- Oversee networks, databases, and IT security protocols to protect company data.
- Create, update, and manage strict procedures for tracking company equipment and user assignments.
- Collaborate with third-party companies and vendors to protect business interests and meet technology needs.
Benefits
- Opportunities for advancement and leadership development
- Competitive Pay
- Company vehicle provided
- CEU/licensing reimbursement
- Paid time off and 6 paid holidays
- 80% company paid Medical & Dental insurance for employees
- Kayaks and paddleboards available for employee use
- Employer Paid Life Insurance with EAP
- Seasonal Event Tickets
- 401(k) with company match
- A team-focused culture that values safety, accountability, and growth
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
