Computer User Support - Jorneyman

Marathon TS • Alexandria, VA

2d • Remote

About The Position

Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies. Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Requirements

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
• Must have strong technical knowledge of hardware, software, and network troubleshooting.
• Experience with IT equipment setup and maintenance.
• Possesses strong problem-solving, analytical, communication, and interpersonal skills.
• Ability to manage multiple tasks effectively.
• Must be proficient in remote support tools and ticketing systems.
• Must be willing to travel.
• Must be US Citizen
• DoD Secret Clearance preferred but we can process for one if they do not have one

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Familiarity with USACE IT environment and policies

Responsibilities

• Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducts network performance evaluations.
• Checks conference room equipment.
• Supports end-user devices.
• Ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training.
• Supports onsite personnel with IT issue ticketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level