SME Computer User Support Specialist
Mano Lani•Remote,
•$92,000 - $113,000•Remote
About The Position
Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business systems, and related technology. This position will serve as a senior resource for troubleshooting complex user issues, coordinating technical activities, and helping project teams successfully implement and support technology solutions. The ideal candidate combines strong technical knowledge with excellent customer service and the ability to communicate effectively with both technical and non-technical users.
Requirements
- Bachelor’s of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.
- Significant experience providing technical or application support.
- Strong troubleshooting and problem-solving skills.
- Experience supporting GIS or other enterprise applications.
- Strong communication and customer service skills.
- Ability to meet applicable client access requirements.
Nice To Haves
- Advanced experience with Esri ArcGIS applications.
- Experience supporting GIS databases or enterprise GIS environments.
- Previous experience serving as a technical lead or subject matter expert.
- Experience developing technical documentation and user procedures.
- Experience working with government or large enterprise customers.
Responsibilities
- Provide advanced technical support for GIS applications, databases, and related systems.
- Troubleshoot software, configuration, access, data, and user issues.
- Provide technical guidance to users and project team members.
- Coordinate technical activities and help ensure project requirements are completed on schedule.
- Assist with software upgrades, system changes, and application implementations.
- Develop user guides, troubleshooting procedures, and technical documentation.
- Work with system administrators, developers, analysts, and client stakeholders to resolve issues.
- Provide guidance and mentoring to other support personnel as needed.
Benefits
- Liberal vacation plan
- Matching retirement program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
