Computer & Server Field Technician in Richmond, VA

Unisys•Richmond, VA

About The Position

The Computer & Server Field Technician provides Field Engineering support for an assigned base of large and complex clients. The role takes ownership of onsite service activity and performs advanced maintenance on products, along with low-complexity installation work. It uses advanced tools and technical knowledge to resolve client problems and complete scheduled installations. The technician also provides technical feedback and recommendations to improve equipment, systems, processes, service delivery, and client services reporting and documentation. The position proactively identifies systemic issues and supports other team members with technical assistance and expertise.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Valid driver's license; criminal background verification is required.
Access to a reliable vehicle.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide Field Engineering support for an assigned base of large and complex clients.
Take complete ownership of onsite service activity.
Perform advanced-level maintenance on products and low-complexity installation activities.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installations.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client services metrics reporting and documentation.
Monitor technical and process issues and proactively inform the manager and/or team with recommendations for improvement.