Computer & Server Field Technician in Norwich, CT

Unisys•Norwich, CT

1d•Onsite

About The Position

The Computer & Server Field Technician provides the full range of field engineering support for an assigned base of large or complex clients and takes ownership of onsite service activity. The role performs advanced-level maintenance on products, including low-complexity installations, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. The technician also provides technical feedback to improve service delivery, identifies systemic issues within the team, supports other team members with technical assistance, contributes to improved client-service metrics and documentation, and proactively communicates technical or process issues and recommendations to management or the team.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
Valid driver's license.
Criminal background verification is required.
Access to a reliable vehicle.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide field engineering support to an assigned base of large or complex clients.
Take complete ownership of onsite service activity.
Perform advanced-level maintenance on products, including low-complexity installations.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client-service metrics reporting and documentation.
Monitor technical and process issues and proactively inform the manager or team, including recommendations for improvement.