Computer & Server Field Technician in Richmond, VA

Unisys•Richmond, VA

6d•Onsite

About The Position

The Computer & Server Field Technician provides the full range of Field Engineering support for an assigned base of large and complex clients. The role takes complete ownership of onsite service activity and performs advanced-level maintenance on all products, including low-complexity installation activities. The technician uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs, while providing technical feedback on equipment, systems, and processes to improve service delivery. The position also identifies and resolves systemic issues within the team, supports other team members with technical assistance and expertise, contributes to improved client services metrics reporting and documentation, and proactively informs the manager and/or team about technical and process issues with recommendations for improvement. The role is based in Richmond, Virginia. A valid driver's license, criminal background verification, and access to a reliable vehicle are required. The role may require access to export-controlled commodities and technology; applicants should be eligible for any required U.S. Government authorizations. Unisys uses video interviews as part of its hiring process and is an equal opportunity employer.

Requirements

High school diploma or GED.
A valid driver's license.
Successful criminal background verification.
Access to a reliable vehicle.
Generally, 2–4 years of experience in the area of responsibility.

Nice To Haves

Technical certification or an associate degree may be required.

Responsibilities

Provide Field Engineering support for an assigned base of large and complex clients.
Take complete ownership of onsite service activity.
Perform advanced-level maintenance on products, including low-complexity installation activities.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client services metrics reporting and documentation.
Monitor technical and process issues and proactively inform the manager and/or team, including recommendations for improvement.