Field Service Technician - Richmond, VA

NCR Atleos•Richmond, VA

20h•Onsite

About The Position

NCR Atleos is hiring a Field Service Technician II for its Field Services organization in Richmond, Virginia. The role supports retailers and financial institutions by keeping self-service technology operating reliably. Technicians serve as customer-facing representatives and first-line responders, organizing and triaging issues, communicating professionally, and finding appropriate solutions. NCR Atleos provides virtual and hands-on training, along with access to teachers, mentors, and coaches to support employee learning and development. The technician services electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory. The position includes installations, scheduled maintenance, corrective repairs, system overhauls, and troubleshooting across hardware, software, networking, and system configurations. Work may involve network faults, system access, security settings, and remote connectivity. Technicians may be reassigned to adjacent territories during standard shifts as operational needs require. Overnight travel assignments to support broader service coverage are optional and follow company travel and reimbursement policies.

Requirements

Local candidate to the specific geographic area.
One or more years of related experience.
Authorized to work in the United States.
At least 19 years of age.
Valid driver's license and a driving record that meets NCR Atleos fleet requirements.
PC skills, basic electronic skills, and operating system familiarity.
Ability to perform essential job functions without reasonable accommodation, including prolonged travel with several hours of driving per day; rotating and weekend shifts; carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance; and bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software.
A+ Certification, CompTIA, or Network+ (N+) Certification.

Responsibilities

Perform customer installations, maintenance, and service calls promptly and effectively.
Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Perform scheduled maintenance, corrective repairs, and system overhauls.
Diagnose and resolve issues involving hardware, software, networking, and system configurations.
Manage network faults, system access, security settings, and remote connectivity.
Organize and triage customer issues, addressing problems proactively when possible.
Communicate with customers in an open, helpful, and professional manner focused on resolution.
Participate in virtual and hands-on training programs provided by NCR Atleos.
Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
Perform other related duties consistent with qualifications and business needs.
Support adjacent service territories during standard shifts when operational needs require.
May elect to participate in overnight travel assignments to support broader service coverage.