Computer Operator

TEKsystems • Chesapeake, VA

1d • $25 - $30 • Onsite

About The Position

Our customer has the need for a Computer Operator that comes from a NOC Analyst/Admin position and comfortable with monitoring network systems and oversight of their IBM iSeries environment. Ideally, this individual will have experience with technical troubleshooting, ticket resolution and prior experience in a NOC or Data Center operations. This position is for 3rd shift working 12:00am – 8:30am. Computer Operators Level I is responsible for monitoring of all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.

Requirements

• Ability to work and carry out duties independently
• Strong critical thinking and problem-solving skills in a fast paced and ever changing environment.
• Understanding and interest in continuous process improvement
• Customer oriented attitude and desire to help others succeed
• Ability to perform duties quickly and efficiently, to ensure support of business critical systems and applications
• Ability to communicate with end users and associates effectively with verbal, visual and listening skills
• Ability to lift 50 pounds to a height of 3-4 feet.
• Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

Nice To Haves

• IBM iSeries Experience
• ServiceNow Experience
• Data Center Operations Experience
• Software monitoring tools Zabbix and Trane Tracer Building Management System experience
• Comptia Network+, and/or Security+ certification
• Basic level experience scripting

Responsibilities

• Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
• Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
• Initiate and monitor tasks related to daily run sheets, and job processing schedules
• Responsible for monitoring, coordinating, documenting and tracking system backups
• Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
• Monitor environmental systems within the Network Operations Center and Data Centers
• Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
• Perform user provisioning and de-provisioning tasks per approved requests
• Provide support to users and remote distribution centers
• Create and maintain technical documentation, policies, and procedures
• Assist in the installation and decommissioning of data center network and server hardware
• Other tasks as assigned
• Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware
• Assist Data Center Operations Manager with special projects that may be assigned
• Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed