Computer Hardware Technician
About The Position
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Requirements
- 1-3 year computer support experience
- Basic hardware and software skills
- Good work ethic
- Good organizational skills
- Ability to manage an iPad
- Ability to manage a checkout system
- Ability to manage a root-based map system
- Cursory level of technology usage
Nice To Haves
- Communication will be via Teams and Outlook.
- Meetings are conducted remotely as this is a face-to-face role.
- New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face.
Responsibilities
- Computer hardware set up, basic hardware and software troubleshooting skills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
