Compliance Coordinator

Leonardo DRS, Inc. • Melbourne, FL

1d • Hybrid

About The Position

The Compliance Coordinator owns the day-to-day flow of return material authorizations (RMAs), coordinating product returns, warranty activity, and repair actions. The role serves as a point of contact for internal teams and external customers, providing status updates and responding to questions throughout the RMA lifecycle. It gathers, validates, tracks, and maintains warranty, repair, customer, and program data, and prepares and organizes correspondence, reports, and other documentation in accordance with applicable requirements.

The position compiles and analyzes information using functional-area software to produce reports, timelines, tables, and communications. It also supports contract and compliance activities by serving as a resource on organizational policies and procedures. The coordinator improves workflows, shifts between priorities, and takes on special projects that support customer service and operational execution.

Requirements

• High school diploma, GED, or an equivalent combination of education and experience.
• At least 2 years of relevant professional experience.
• Experience supporting product warranty, repairs, returns, or related customer-service processes.
• Strong written and verbal communication skills for communicating with internal stakeholders and external customers.
• Exceptional attention to detail, sound time-management skills, and a record of delivering high-quality work by deadlines.
• Ability to collect, review, verify, and maintain accurate data and documentation from multiple sources.
• Flexible, team-oriented approach and ability to move quickly between projects, tasks, and priorities.

Nice To Haves

• Familiarity with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) requirements.
• Previous experience in a contracts, subcontract, compliance, warranty, or repair-support position.
• Experience supporting government, industrial security, or other regulated compliance environments.

Responsibilities

• Coordinate product returns, warranty activity, and repair actions through the return material authorization (RMA) process.
• Serve as a point of contact for internal teams and external customers, providing status updates and resolving questions throughout the RMA lifecycle.
• Gather, validate, track, and maintain warranty, repair, customer, and program data from multiple sources.
• Prepare letters, reports, correspondence, and other documentation; maintain organized filing systems and submit documents to appropriate entities in accordance with applicable requirements.
• Compile and analyze information using functional-area software to produce reports, timelines, tables, and stakeholder communications.
• Support contract and compliance activities by providing information on organizational policies, procedures, and process requirements.
• Improve workflows, manage changing priorities, and complete special projects that strengthen customer support and operational execution.

Benefits

• Medical, dental, and vision coverage
• Company contribution to a health savings account
• Telemedicine
• Life and disability insurance
• Legal insurance
• 401(k) savings plan
• Wellness programs focused on physical, emotional, and financial well-being
• Career-growth, professional-development, and skill-enhancement programs and activities
• Flexible work schedules through the 9/80 program
• Competitive vacation
• Health and emergency leave
• Paid parental leave
• Community service hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED