Compliance Coordinator

Elmington•Remote, TN, TN

13d

About The Position

Fortress OS is a property management software company focused on simplifying affordable housing through better systems, processes, and execution. The Compliance Coordinator prepares complete, accurate resident files for compliance review by coordinating required forms and supporting documentation, identifying missing or inconsistent information, and working with property teams to resolve outstanding items before submitting packets to a Compliance Specialist for final review and approval. The role requires affordable housing experience, strong follow-through, attention to detail, and the ability to independently manage assigned compliance workflows. The coordinator advises property teams, applies program requirements to routine and moderately complex situations, and escalates matters involving significant eligibility or regulatory risk. Travel of 10–20% may be required for customer trainings, events, and strategic in-person meetings.

Requirements

At least 5 years of experience in affordable housing leasing, property operations, compliance support, or a related role.
Working knowledge of application, verification, and certification processes for one or more affordable housing programs, such as LIHTC; HUD and other housing assistance programs including Section 8, HOME, and Housing Trust Fund; Rural Development (RD/USDA); or bond and state housing finance agency programs.
Hands-on experience interpreting affordable housing requirements, analyzing forms and income and asset verifications and other supporting documentation, and determining appropriate corrective action.
Strong analytical skills and attention to detail, including the ability to identify material compliance concerns, evaluate alternatives, and exercise independent judgment within assigned authority.
Strong organizational and time-management skills, including the ability to manage multiple files and meet deadlines.
Clear written and verbal communication skills, including the ability to explain documentation needs and follow up professionally.
Ability to independently manage assigned compliance workflows, make recommendations and routine decisions within established authority, collaborate with property and compliance teams, and recognize when significant matters require escalation.
Proficiency with property management systems and Microsoft Office.
Ability to travel 10–20% for customer trainings, events, and/or strategic in-person meetings.

Nice To Haves

Experience with properties subject to multiple affordable housing programs.
Certifications such as HCCP, COS, NPCC, SHCM, or similar; preferred but not required.
Interest in developing deeper affordable housing compliance knowledge.

Responsibilities

Manage collection of application and certification documents, including income and asset verifications, required forms, signatures, and supporting records.
Analyze resident files for completeness, accuracy, and consistency using established program requirements and checklists.
Assess whether file packets are complete and submit them to the Compliance Specialist for final review and approval.
Maintain accurate applicant, resident, and property information in designated systems; track file status and outstanding items; and prioritize actions to support timely completion.
Advise property managers and leasing teams on missing documents, incomplete forms, and corrections needed to prepare files for review.
Evaluate application and certification deadlines and compliance risks, establish follow-up priorities, and escalate delays that could affect timely completion.
Maintain organized electronic records and safeguard confidential applicant and resident information.
Evaluate requested corrections following compliance review, determine appropriate responses within established guidelines, and confirm updated documentation resolves identified issues.
Interpret and apply applicable program requirements, forms, and procedures to routine and moderately complex situations, using independent judgment and referring significant eligibility or regulatory risks to a Compliance Specialist.
Consult with property teams about documentation requirements and recurring compliance issues, and recommend guidance, controls, or process improvements to reduce risk and improve file quality.