Complex Claims Analyst – Commercial Auto & General Liability

Riverstone Resources•Manchester, NH

7d•Hybrid

About The Position

RiverStone is seeking an experienced Complex Claims Analyst with a strong background in Commercial Auto and General Liability claims. The analyst independently manages complex and high-exposure claims, investigates coverage and liability, develops resolution strategies, and works with counsel and other experts. The role offers opportunities to apply independent judgment, build technical expertise, mentor junior analysts, and contribute to broader claims initiatives. The position is hybrid for employees within 60 miles of Manchester, New Hampshire, or Garden City, New York; otherwise, it is fully remote within the United States. Travel is required as business needs dictate.

Requirements

5–7 years of experience in commercial claims handling or a related field, with demonstrated experience handling Commercial Auto and General Liability claims.
Experience managing complex, high-exposure, excess, and/or litigated claims.
Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer.
Experience partnering with outside counsel and managing litigation strategy.
Strong analytical, investigative, negotiation, organizational, and decision-making skills.
Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations.
Strong written and verbal communication skills and a collaborative approach.
Active New York and New Hampshire adjuster licenses, or the ability to obtain and maintain them.
Ability to obtain and maintain additional state adjuster licenses as required.
Four-year college degree or equivalent combination of education and relevant work experience.

Responsibilities

Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
Investigate and evaluate coverage, liability, damages, and overall claim exposure.
Develop and execute effective claims handling and resolution strategies.
Establish, monitor, and adjust reserves based on exposure and claim developments.
Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities.
Oversee litigated claims in partnership with Approved Panel Counsel, including litigation strategy and resolution.
Ensure proper file setup, documentation, reserving, and compliance with company procedures.
Maintain thorough, accurate, and timely claim files while managing competing priorities and deadlines.
Meet established billable-hour and productivity requirements while maintaining claim quality, accuracy, documentation, and client service standards.
Participate in claims handling strategies, special projects, and companywide committees and initiatives.
Mentor less-experienced claims professionals and share technical knowledge as needed.
Maintain required adjuster licenses and comply with applicable regulatory requirements.
Travel as required based on business needs.