Complex Claims Analyst – Commercial Auto & General Liability

Riverstone Resources • Manchester, NH

6d • Hybrid

About The Position

RiverStone is seeking an experienced Complex Claims Analyst to independently manage complex and high-exposure Commercial Auto, General Liability, and Excess claims from assignment through resolution. The role involves investigating coverage, liability, damages, and claim exposure; developing and executing resolution strategies; setting and adjusting reserves; pursuing risk-transfer and recovery opportunities; and overseeing litigation with outside counsel. The analyst maintains accurate, timely claim files and ensures compliance with company procedures and regulatory requirements while meeting productivity and billable-hour expectations.

The position also contributes to claims strategies, special projects, committees, and companywide initiatives, and may mentor less-experienced claims professionals. The role is hybrid for candidates within 60 miles of Manchester, New Hampshire, or Garden City, New York; otherwise, it is fully remote within the United States. Travel is required as business needs dictate. The work takes place in a professional, collaborative environment and regularly involves standard office equipment and managing competing demands, deadlines, and distractions.

Requirements

• 5–7 years of experience in commercial claims handling or a related field.
• Demonstrated experience handling Commercial Auto and General Liability claims.
• Experience managing complex, high-exposure, excess, and/or litigated claims.
• Strong knowledge of coverage analysis, liability, damages, reserving, claims investigation, and risk transfer.
• Experience partnering with outside counsel and managing litigation strategy.
• Strong analytical, investigative, negotiation, organizational, and decision-making skills.
• Ability to independently manage a complex caseload, competing priorities, deadlines, and billable-hour expectations.
• Strong written and verbal communication skills and a collaborative approach.
• Active New York and New Hampshire adjuster licenses, or the ability to obtain and maintain them.
• Ability to obtain and maintain additional state adjuster licenses as required.
• Four-year college degree or equivalent combination of education and relevant work experience.

Responsibilities

• Independently manage Commercial Auto, General Liability, and Excess claims from assignment through resolution.
• Investigate and evaluate coverage, liability, damages, and overall claim exposure.
• Develop and execute claims handling and resolution strategies.
• Establish, monitor, and adjust reserves based on exposure and claim developments.
• Identify and pursue risk transfer, contribution, indemnification, and subrogation opportunities.
• Oversee litigated claims in partnership with Approved Panel Counsel, including litigation strategy and resolution.
• Ensure proper file setup, documentation, reserving, and compliance with company procedures.
• Maintain thorough, accurate, and timely claim files while managing competing priorities and deadlines.
• Meet established billable-hour and productivity requirements while maintaining claim quality, accuracy, documentation, and client-service standards.
• Participate in claims handling strategies, special projects, committees, and companywide initiatives.
• Mentor and share technical knowledge with less-experienced claims professionals as needed.
• Maintain required adjuster licenses and comply with applicable regulatory requirements.
• Travel as required based on business needs.

Benefits

• Hybrid or remote work flexibility, depending on location.
• Opportunities to share knowledge, mentor junior analysts, and contribute to broader claims initiatives.
• Professional growth through complex claims handling, litigation management, coverage analysis, and risk-transfer work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior