Company Operations Manager

Whatnot•San Francisco, CA

14d•$167,000 - $185,000•Hybrid

About The Position

The Company Operations Manager / Senior Manager builds the processes and tools that drive how Whatnot plans, makes decisions, and executes. Working directly with the leadership team, the role leads critical cross-functional initiatives and solves complicated, unstructured problems. It offers an opportunity to learn about the business while contributing to high-impact initiatives. The role owns parts of the company operating rhythm, including planning and OKR cycles, business reviews across functions and international markets, and operating cadences that keep teams accountable. It builds tools and visibility for tracking goals, metrics, resource allocation, and blockers; clarifies decision-making and decision rights; and establishes review forums to monitor business changes. The Company Operations Manager identifies and removes friction in how teams work, improves day-to-day processes, and rolls out tooling, with AI at the core. In partnership with Product, Engineering, and Operations, the role helps ensure the company focuses on the right work for buyers and sellers and owns resolution of high-impact issues end-to-end. The position offers flexibility to work from home or a global office hub. Team members must live within commuting distance of the Los Angeles, San Francisco, New York, or Seattle hubs. In-person time is valued for planning, problem-solving, and connection.

Requirements

Bachelor's degree in Business, Economics, or a related field.
5–7+ years of experience in consulting, investment banking/private equity, or a fast-growing startup.
Experience designing and running operating processes such as planning cycles, business reviews, OKRs, or metric standardization, and making them stick across teams.
Ability to move quickly with little structure or guidance.
Curiosity about different parts of the business and how to use business levers to accelerate growth.
Ability to operate independently and go deep on ambiguous projects.
Demonstrated ability to work cross-functionally and influence stakeholders; proactive communication across audiences and a track record of driving change and impact in fluid, unstructured environments.
Fluency in using AI tools to enhance problem-solving, analysis, and execution across business challenges.

Nice To Haves

Experience working on a marketplace or two-sided platform.
Experience or passion for buying and selling in online marketplace communities.
Experience establishing operating cadences, tooling, or process improvement at a scaling company.
Proficiency with SQL and dashboards.

Responsibilities

Own core parts of the company's operating rhythm, including company planning, OKR cycles, business reviews across functions and international markets, and operating cadences.
Build tools and a single source of truth for tracking progress against goals, key metrics, resource allocation, and blockers.
Map decision-making across functions and countries, codify decision rights, and establish review forums to measure and monitor business changes.
Identify and remove friction by streamlining processes, improving day-to-day operations, and rolling out tooling with AI at the core.
Partner with Product, Engineering, and Operations to ensure the company is working on the right priorities for buyers and sellers.
Own the end-to-end resolution of high-impact issues when things go wrong.

Benefits

Generous holiday and time-off policy.
Health insurance options, including medical, dental, and vision.
Work-from-home support.
Home office setup allowance.
Monthly cell phone and internet allowance.
Care benefits.
Monthly wellness allowance.
Annual childcare allowance.
Lifetime family-planning benefit, such as adoption or fertility expenses.
401(k) offering for Traditional and Roth accounts in the US, with employer match up to 4% of base salary; pension plans internationally.
Monthly allowance to use Whatnot as a buyer and seller.
16 weeks of paid parental leave plus a one-month gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence.