Driver Manager - Company

Stevens Transport•Dallas, TX

About The Position

The Driver Manager is responsible for managing and supervising inbound and outbound activity for an assigned fleet of non-union, long-haul drivers, helping ensure safe and on-time delivery. The role calls for someone who can balance detailed operational work with a broader view and make decisions in changing circumstances. The Driver Manager builds supportive relationships with drivers, promotes their engagement and career development, and provides leadership and guidance. The position coordinates freight assignments, appointments, routing, home time, equipment, service recovery, compliance, and driver performance. It also requires timely updates to systems of record and collaboration with internal associates to maintain service.

Requirements

Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
Excellent communication and interpersonal skills.
Highly organized, with the ability to interact effectively at all levels internally and externally.
Demonstrated ability to make rational decisions in routine and emergency situations.
Ability to handle high volumes of inbound email.
Ability to work with rapidly changing priorities and competing deadlines.
Strong leadership and decision-making skills, initiative, and ability to work independently and as part of a team.
Analytical skills and attention to detail.
Ability to handle high volumes of inbound email, phone calls, and satellite communications.
Strong communication, analytical problem-solving, empathy, organization, active listening, decision-making, KPI management, documentation, and conflict-resolution skills.
At least 2 years of professional work experience.

Nice To Haves

Transportation or logistics experience.
At least 1 year of transportation or supply chain experience.
Strong knowledge of DOT regulations and transportation industry best practices.
Knowledge of time-and-distance geography.

Responsibilities

Build and maintain relationships with drivers, acting as a coach and advocate across company, dedicated, contract, graduate, regional, and/or Canadian fleets.
Promote driver engagement, career success, and personal growth through positive working relationships.
Review scheduled pickup and delivery appointments daily to ensure drivers have sufficient hours of service to complete trips on time.
Confirm drivers understand customer and company expectations when they receive freight assignments.
Route drivers for scheduled home time and help secure equipment at authorized locations.
Motivate drivers to meet KPIs, including utilization, service, safety, retention, and optimization.
Counsel drivers who violate safety standards or fail to comply with DOT requirements, and arrange retraining as needed.
Communicate service disruptions to internal associates to help ensure deliveries remain on time.
Provide leadership, guidance, and support to assigned drivers.
Enter real-time information in systems of record for load assignments, planning, tracking, and tracing.
Foster a positive and collaborative work environment.