Head of Company Operations
About The Position
Tutor Intelligence is hiring a Head of Company Operations to lead cross-functional operations as the company scales its robotics research, manufacturing, and deployment work. Reporting to the CEO and serving on the leadership team, this role owns the company operating plan presented to the board and coordinates execution across research and engineering, manufacturing, solutions, sales, and finance. The role partners with functional leaders to set goals, maintain a company scorecard, make operating tradeoffs, resolve issues spanning teams, and lead major changes such as entering new markets, launching sites, integrating acquisitions, or reshaping teams. The position also owns the planning cycle and annual operating plan with Finance, business reviews, and the development of trusted company metrics and internal operating tools. The role requires an experienced operator comfortable working across commercial, financial, technical, and physical operations, including factory floors and customer sites.
Requirements
- Has owned the operating rhythm and its outcomes at a scaling company, including quarterly planning, business reviews, scorecards, and the annual plan alongside Finance.
- Has held a director- or VP-level operating role at a company scaling past approximately 150 people.
- Understands revenue and finance, including pipeline and forecast, bookings and revenue, budgets and actuals, unit economics, and how a sales forecast informs build and hiring plans.
- Has turned scattered, shifting direction into goals that a leadership team committed to and achieved.
- Has led peers and their teams through difficult cross-functional work and earned their trust.
- Has led a major company change end to end, such as a launch, integration, or reorganization, and handled the people side well.
- Can follow technical problems well enough to unblock them and identify who should make decisions, without being an engineer.
- Is fluent with data, including defining useful metrics, reading SQL and dashboards, and identifying discrepancies in numbers.
- Demonstrates bias to action and high intensity, and leads from where the work happens, including factory floors and customer sites.
- Makes operating decisions confidently, owns the results, and knows which questions should be escalated to the CEO.
Nice To Haves
- Experience at a company building physical products, such as hardware, robotics, manufacturing, or field operations.
- Experience building something from scratch as a founder or as the first person in a function.
- Experience building analytics, business operations, or internal tooling.
Responsibilities
- Develop and continuously update a coherent company plan from input across founders, functional leaders, and teams, with agreed company and team OKRs.
- Own execution against the plan across functions, including product launches, production ramps, fleet growth, and hiring, and identify risks early enough to recover.
- Resolve high-stakes cross-functional problems and establish fixes that prevent recurring issues, returning ownership to the relevant team.
- Make operating tradeoffs across functions, including sequencing and resourcing within the plan.
- Identify, make the case for, and lead major company changes, such as entering a market, establishing a site, integrating an acquisition, or reshaping teams.
- Run the planning cycle and annual operating plan with Finance, as well as leadership business reviews and the company scorecard.
- Build a trusted source of company metrics and tools for the operating rhythm in partnership with internal tooling engineers.
- Set goals with functional leaders, maintain the company scorecard, and have a formal say in evaluations of those leaders.
- Own the operating plan presented to the board.
Benefits
- Fully employer-covered health insurance.
- Managed 401(k).
- Unlimited PTO and federal holidays off for full-time salaried employees.
- For hourly employees, 16 or more days of accrued paid time off and 1.5x pay on federal holidays.
- Regular in-office meals and team social events throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
