Head of Operations

M Group

9h•Remote

About The Position

The Head of Operations leads operational delivery of overhead line (OHL) Transmission activities across England and Wales. The role is accountable for delivering projects and programmes safely, efficiently, sustainably, and commercially, while maintaining high standards of customer service. It provides strategic and operational leadership across OHL Transmission work and collaborates with engineering, commercial, finance, planning, SHEQ, procurement, and resource teams to achieve delivery requirements. The role leads and develops high-performing teams, oversees capability and succession planning, and promotes continuous improvement, innovation, standardisation, and lessons learned. It also manages operational risks and opportunities, translates tender and pre-construction commitments into delivery plans, reviews resource needs, and represents the business in relationships with clients, partners, and other stakeholders.

Requirements

Proven senior leadership experience in OHL Transmission, electricity networks, or a similar high-voltage infrastructure environment.
Extensive knowledge of overhead line construction, refurbishment, and maintenance across 132kV, 275kV, and 400kV networks.
Demonstrable experience delivering operational excellence across safety, quality, customer service, programme delivery, and commercial performance.
Strong understanding of operational delivery in regulated and highly governed environments.
Strong leadership and people-management skills, including the ability to inspire, influence, coach, and develop high-performing teams.
Sound knowledge of CDM Regulations, Principal Contractor responsibilities, statutory duties, and industry standards.
Strong understanding of OHL-specific risks and controls, including working at height, lifting operations, outages, earthing, and temporary works.
Experience driving continuous improvement, operational efficiency, innovation, and standardisation.
Ability to balance competing priorities, make sound decisions, and deliver results in a fast-paced operational environment.
Full UK driving licence and willingness to travel regularly throughout England and Wales.

Nice To Haves

A recognised health and safety qualification.

Responsibilities

Provide strategic and operational leadership across OHL Transmission projects and programmes throughout England and Wales.
Be accountable for safe, efficient, commercially responsible, and sustainable delivery of operational activities.
Drive performance across safety, quality, programme delivery, productivity, customer satisfaction, and commercial outcomes.
Work with engineering, commercial, finance, planning, SHEQ, procurement, and resource teams to meet delivery requirements.
Lead, develop, and motivate teams, ensuring capability, competence, and succession planning are in place.
Embed continuous improvement, innovation, standardisation, and lessons learned across the operational organisation.
Identify and manage operational risks and opportunities, and implement controls and mitigation strategies.
Ensure tender and pre-construction commitments are translated into operational delivery plans.
Review resource planning requirements for site managers, engineers, supervisors, and direct labour teams.
Represent the business professionally and build strong relationships with clients, partners, and key stakeholders.