Head of Company Operations

Tutor Intelligence • Watertown, MA

13d

About The Position

Tutor Intelligence is hiring a Head of Company Operations to lead cross-functional operations as the company scales its robotics research, manufacturing, deployment, and commercial work. The role spans research and engineering, manufacturing, solutions, sales, and finance. The Head of Company Operations will bring strategic direction from the founders, functional leaders, and teams together into a coherent company plan, keep that plan current as priorities change, and drive execution across the organization.

The role owns the company operating plan presented to the board and reports to the CEO as a member of the leadership team. Working as a peer to functional leaders, the Head of Company Operations sets goals with them, owns the company scorecard, has a formal say in their evaluations, resolves cross-functional issues, and leads significant changes such as market entry, new-site launches, acquisitions, or organizational changes. The position also owns the planning cycle, annual operating plan in partnership with Finance, business reviews, and the data and tools supporting the operating rhythm.

Tutor is a robotics research and deployment company founded at MIT and headquartered in Watertown, Massachusetts. It designs and manufactures robot hardware, develops its own AI models, serves end customers, and maintains a fleet across the United States. Its products include Sonny, a semi-humanoid robot, and Cassie, which moves boxes, pallets, and bulk goods. Tutor describes its team as having more than 160 employees.

Requirements

• Experience owning the operating rhythm and its outcomes at a scaling company, including quarterly planning, business reviews, scorecards, and the annual plan alongside Finance.
• Experience in a director- or VP-level operating role at a company scaling past approximately 150 people.
• Understanding of revenue and finance, including pipeline and forecasting, bookings and revenue, budgets and actuals, unit economics, and how sales forecasts inform build and hiring plans.
• Ability to turn scattered or shifting direction into goals that a leadership team commits to and achieves.
• Experience leading peers and their teams through difficult cross-functional work and earning their trust.
• Experience leading a major company change end to end, such as a launch, integration, or reorganization, including handling the people side well.
• Ability to understand technical problems well enough to unblock them and determine who should make decisions, without needing to be an engineer.
• Fluency with data, including defining useful metrics, reading SQL and dashboards, and noticing discrepancies in numbers.
• Bias to action and high intensity, with a willingness to lead from where the work happens, including factory floors and customer sites.
• Confidence in making operating decisions, taking responsibility for outcomes, and recognizing which questions belong with the CEO.

Nice To Haves

• Experience at a company that builds physical products, such as hardware or robotics, or in manufacturing or field operations.
• Experience building something from scratch, as a founder or as the first person in a function.
• Experience building analytics, business operations, or internal tooling.

Responsibilities

• Combine input from founders, functional leaders, and teams into a coherent company plan with company and team OKRs.
• Drive execution against the operating plan across functions, including product launches, production ramps, fleet growth, and hiring; identify risks early and support recovery.
• Resolve high-stakes issues that span functions, assign them back to the appropriate team, and establish fixes that reduce recurrence.
• Make operating tradeoff decisions across functions, including sequencing and resourcing within the plan.
• Identify and lead major company changes, such as entering a new market, opening a site, integrating an acquisition, or reshaping how teams work.
• Own the planning cycle and annual operating plan in partnership with Finance, as well as leadership business reviews and the company scorecard.
• Build a trusted source of company metrics and tools for the operating rhythm in partnership with internal tooling engineers.
• Set goals with functional leaders and have a formal say in how those leaders are evaluated.
• Own the operating plan presented to the board.

Benefits

• Fully employer-covered health insurance.
• A managed 401(k).
• Unlimited PTO and all federal holidays off for full-time salaried employees.
• For hourly employees, 16 or more days of accrued paid time off and 1.5x pay on federal holidays.
• Regular in-office meals and team social events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed