Head of Operations

THE/STUDIO•Capon Bridge, WV

2h•Remote

About The Position

THE/STUDIO is building the definitive operating system for product creation, combining modern SaaS technology with custom manufacturing. They are a profitable, fully remote company seeking a visionary operator to revolutionize the global supply chain. This role is for an elite, systems-thinking Head of Operations who will sit at the intersection of physical operations and technology, directly overseeing Manufacturing, the Global Factory Network, Customer Service, and Customer Success. The ideal candidate will act as an operational architect, treating operations as an engineering problem and leveraging AI and automation to scale throughput.

Requirements

Built a career at the intersection of complex physical operations (supply chain, manufacturing, or logistics) and modern technology/SaaS.
A systems thinker who solves bottlenecks with better software, better data, and better processes.
Highly analytical and fluent with data; able to extract insights, define complex KPIs, and use metrics to drive organizational change.
Able to speak the language of engineers, marketers, and factory managers, bringing diverse teams together to execute a unified vision.
6+ years of operational leadership experience, specifically within high-growth startups, e-commerce platforms, or tech-forward supply chain companies.
Thrives in a fast-paced, remote-first environment.
High processing power, business acumen, and logical reasoning.
Takes 100% accountability for their domain and outcomes; looks inward for solutions.
Embraces blunt, constructive feedback and pivots instantly without ego.
Resume/CV submitted in English.

Responsibilities

Build and optimize a factory network and manufacturing process that redefines industry standards, upholding principles of radical customer-centricity, ultra-low MOQs, unparalleled quality, and lightning speed.
Act as the ultimate enabler for the business, working in lockstep with Product, Engineering, Marketing, and Sales to build workflows that allow every department to move faster and execute flawlessly.
Evaluate, implement, and leverage AI, automation, and deep data analytics to drive operational efficiencies and track meaningful KPIs across all departments.
Map, break down, and rebuild the entire user journey from the first quote to final delivery, obsessing over UX to ensure the customer is the hero of their manufacturing journey.
Build, mentor, and scale high-performing, distributed teams across manufacturing, customer service, and success, creating a culture of excellence and high-velocity output.