Head of Operations

The/Studio

11h • Remote

About The Position

THE/STUDIO is seeking a systems-thinking Head of Operations to oversee Manufacturing, the Global Factory Network, Customer Service, and Customer Success. The role focuses on designing and scaling operations through software, data, AI, automation, and effective processes, rather than relying primarily on adding headcount. The successful candidate will help advance THE/STUDIO’s product-creation platforms, Customize Now and Source Anything, and support its goal of making physical-goods production as seamless, fast, and scalable as launching software.

This is a 100% remote, global role with flexible hours and significant overlap with US business hours. It is a full-time, exclusive independent contractor engagement. Compensation is flexible and competitive, with packages tailored to the candidate’s level of impact.

Requirements

• At least 6 years of operational leadership experience.
• Experience in high-growth startups, e-commerce platforms, or technology-forward supply chain companies.
• Career experience at the intersection of complex physical operations, such as supply chain, manufacturing, or logistics, and modern technology or SaaS.
• Ability to solve operational bottlenecks through software, data, and process improvements.
• Strong analytical and data skills, including the ability to derive insights, define KPIs, and use metrics to drive organizational change.
• Ability to collaborate across engineering, marketing, and factory operations and align diverse teams around a shared vision.
• Ability to thrive in a fast-paced, remote-first environment and work autonomously.
• Strong problem-solving, business acumen, and logical reasoning.
• High ownership and accountability, openness to direct constructive feedback, and ability to adapt and act with urgency.

Responsibilities

• Build and optimize a factory network and manufacturing processes, upholding customer-centricity, ultra-low minimum order quantities, high quality, and speed.
• Work closely with Product, Engineering, Marketing, and Sales to develop workflows that help departments move faster and execute effectively.
• Evaluate, implement, and use AI, automation, and data analytics to improve operational efficiency and track meaningful KPIs across departments.
• Map, analyze, and improve the customer journey from the initial quote through final delivery, with a focus on customer experience.
• Build, mentor, and scale distributed teams across manufacturing, customer service, and customer success.
• Take accountability for operational outcomes, solve bottlenecks, adapt to feedback, and drive solutions through to completion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed