Temp Community Supports Coordinator

24 Hour Home Care - Corporate Division•El Segundo, CA

10d•$24 - $25•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day.

Requirements

High school diploma or GED required
1–3+ years of customer service or other service-oriented experience.
Experience with ticket management systems and processes.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and experience with Salesforce.
Ability to manage a high volume of communications and cases while meeting deadlines in a fast-paced environment.
Reliable internet service required.

Nice To Haves

bachelor’s degree preferred
Bilingual Spanish preferred

Responsibilities

Monitor member utilization and authorized hours each billing cycle, proactively addressing underutilization, overages, and potential service disruptions.
Manage utilization and reauthorization cases in Salesforce, ensuring required documentation is collected and extensions are completed in a timely manner.
Partner with funding sources, health plans, and Case Managers to communicate member status, resolve authorization issues, and support continuity of services.
Build and maintain relationships with members and caregivers, providing proactive outreach, resources, and support throughout ongoing service delivery.
Respond to member and caregiver inquiries across phone, chat, text, and email, working to provide timely and effective resolution.
Maintain accurate member records, including service utilization, authorization status, interactions, and required health plan updates.
Collaborate across internal teams and external partners to resolve service issues, meet closed-loop referral and care integration requirements, and maintain HIPAA compliance.