Temp Community Supports Coordinator

24 Hour Home Care•El Segundo, CA

10d•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. The Community Supports Coordinator manages the member journey following admission, helping ensure members receive consistent, uninterrupted services. This role focuses on utilization and reauthorization management, proactive member and caregiver engagement, and coordination with funding partners and health plans to support appropriate use of authorized services. This is a temporary position.

Requirements

High school diploma or GED required
1–3+ years of customer service or other service-oriented experience.
Experience with ticket management systems and processes.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and experience with Salesforce.
Ability to manage a high volume of communications and cases while meeting deadlines in a fast-paced environment.
Reliable internet service required.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish preferred.

Responsibilities

Monitor member utilization and authorized hours each billing cycle, proactively addressing underutilization, overages, and potential service disruptions.
Manage utilization and reauthorization cases in Salesforce, ensuring required documentation is collected and extensions are completed in a timely manner.
Partner with funding sources, health plans, and Case Managers to communicate member status, resolve authorization issues, and support continuity of services.
Build and maintain relationships with members and caregivers, providing proactive outreach, resources, and support throughout ongoing service delivery.
Respond to member and caregiver inquiries across phone, chat, text, and email, working to provide timely and effective resolution.
Maintain accurate member records, including service utilization, authorization status, interactions, and required health plan updates.
Collaborate across internal teams and external partners to resolve service issues, meet closed-loop referral and care integration requirements, and maintain HIPAA compliance.