Community Support Supervisor

Greystar•Dallas, TX

1d•Onsite

About The Position

The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. The role works with real estate operators, business and functional leaders, and Resource Center members to introduce and sustain best practices and process improvements by centralizing administrative processes from onsite operations. The position supports a limited number of communities and helps ensure operational excellence, standardization, and customer satisfaction. Entrata property management software experience is preferred.

Requirements

Minimum of two years of property management experience, ideally as a Community Support Specialist, Assistant Community Manager, Community Manager, or in a similar role, or other related experience; preferred.
Demonstrated understanding of property operations, particularly lease terms and lease enforcement, including collections.
Employment history demonstrating property management, accounting, and customer service experience sufficient to assist with day-to-day apartment community operations, resolve customer complaints and issues, and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to comprehend and complete legal documents and answer questions about a property’s financial operation.
Proficiency with Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents.

Nice To Haves

College degree in a related field, or an equivalent combination of education and experience.
Entrata property management software experience.
Experience working on Greystar’s centralized Resource Center team or on a similar centralized team supporting property operations.
Experience using the company’s property management applications, including Yardi, Foresight, Entrata, and Workday.

Responsibilities

Manage and support implementation of strategies, programs, and initiatives that drive operational excellence and standardization, including defining processes, procedures, tools, policies, communications, and metrics, and managing compliance with company operating policies and procedures.
Provide input into operating policies and procedures that promote best practices and standardization across the real estate portfolio.
Assist in implementing training, tools, and systems that integrate best practices into the centralized Resource Center operation.
Support and manage the daily tasks of direct reports to ensure operational excellence and customer satisfaction.
Monitor and report metrics to help ensure company KPIs are met or exceeded.
Communicate with and support onsite leaders, Community Support Specialists, and other support groups to resolve service and performance issues, provide process-improvement input, and support strategic initiatives.
Support daily Resource Center operations for a limited number of communities.
Complete human resources, financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost (free basic) employee medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for an employee’s birthday after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for a quarterly or annual bonus based on individual and company performance.