Community Support Supervisor
About The Position
The Community Support Supervisor (CSS) leads the day-to-day operations of Day Habilitation Program(s) serving people with Intellectual and Developmental Disabilities (IDD). The CSS facilitates person-centered planning, coordinates individualized services, and supervises Direct Support Professionals (DSPs) to support high-quality service delivery. The role promotes independence and community inclusion while ensuring compliance with New York State regulations and agency policies. The CSS oversees programming and individualized habilitation plans, supports choice and self-determination, coordinates with individuals, families, service coordinators, and community partners, and develops staff. The position also oversees health, safety, emergency procedures, and service documentation; supports community-based and volunteer opportunities; and works to maximize enrollment and attendance. The role may involve direct support or program coverage, travel to programs and community events, and other duties assigned by the Director of Community Services. NeuSpark PDS provides person-centered residential, day, and community supports for people with developmental disabilities, with a focus on meaningful, self-directed lives, dignity, independence, inclusion, and personal growth. The organization is committed to an inclusive and respectful workplace and does not discriminate on protected grounds.
Requirements
- Bachelor’s degree in a human service field.
- Two years of supervisory experience.
- Experience working with the IDD population.
Nice To Haves
- Master’s degree in a human services-related field.
- Experience working in a Day Program.
Responsibilities
- Oversee Day Habilitation Program services to ensure support is person-centered, respectful, and aligned with each person’s goals, preferences, and strengths.
- Promote choice, independence, self-determination, and meaningful community participation for people supported.
- Ensure daily programming supports skill development, social connections, employment readiness, and overall well-being.
- Develop, implement, and monitor individualized habilitation plans in accordance with OPWDD regulations and person-centered planning standards.
- Collaborate and communicate with supported people, families, service coordinators, and community partners to coordinate responsive support.
- Hire, supervise, evaluate, and develop Direct Support Professionals (DSPs).
- Ensure staffing patterns support individualized services and comply with OPWDD requirements.
- Provide direct support or program coverage when necessary.
- Ensure compliance with OPWDD regulations, HCBS Waiver requirements, and agency policies.
- Maintain oversight of health, safety, and emergency procedures.
- Ensure accurate, timely, and person-centered documentation of services and support.
- Develop and maintain community-based and volunteer opportunities aligned with people’s interests.
- Maximize enrollment and daily attendance across day services.
- Participate in required meetings, training, and agency initiatives.
- Travel to programs, community events, and meetings as needed.
- Follow OPWDD incident reporting procedures to prevent abuse and neglect.
- Perform other duties as assigned by the Director of Community Services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
