Community Support Specialist 2, (1122)

Catholic Charities Archdiocese of Washington•Washington, DC

About The Position

The Community Support Specialist 2 works collaboratively within an interdisciplinary treatment team to provide case management and community support services to adults with mental illness, as defined by DC Mental Health Rehabilitation Services regulations, using a Strengths Based Recovery Model. The position also performs administrative work, including accurate and timely documentation of services. The role supports consumers in pursuing Individual Recovery Plan goals, managing mental health and substance use challenges, building coping and daily living skills, strengthening community support networks, and maintaining independent living. Services are delivered in consumers’ natural settings, in person or via telehealth, and may include home visits, crisis support, resource connections, and coordination with families, other supports, and providers. The position requires driving to service locations and transporting consumers. At least 50% of work time is spent in the community. The regular schedule is Monday through Friday, 9:00 AM to 5:30 PM. Salary is $22.96 per hour.

Requirements

Bachelor’s degree in social work, counseling, or a related discipline.
If the degree is in social work, licensure in social work in the appropriate jurisdiction is required.
If the degree is in professional counseling, professional counseling licensure in the appropriate jurisdiction is required.
One year of direct service experience in a social service setting with adults who have mental illnesses, substance abuse history, developmental disabilities, and/or chronic health issues.
A valid local driver’s license and a clean driving record.
Ability to independently travel to service locations and transport consumers; driving is required.
Computer skills, preferably in a PC, Windows-based environment, and familiarity with MS Office products.
Ability to learn Catholic Charities’ electronic health record, Credible.

Responsibilities

Deliver community support services to adults with mental illness.
Build productive relationships with consumers to support their Individual Recovery Plan (IRP) goals and participate regularly in IRP development and updates.
Provide interventions specified in each consumer’s IRP.
Support consumers during mental health crises as needed or directed, including providing Care Point contact after hospital discharge or when additional support may help avoid a crisis.
Develop and use Individual Crisis Plan strategies to help consumers manage stress-induced situations and avoid hospitalization.
Help consumers with substance use disorder challenges maintain sobriety by implementing Substance Abuse Relapse Prevention Plans.
Help consumers develop interpersonal and coping skills, including skills for adapting to home, school, and work environments.
Provide mental health education, support, and consultation to consumers, families, and other community supports for the consumer’s well-being and benefit.
Help consumers identify and minimize psychiatric symptoms that interfere with daily living, financial management, school, or work.
Help consumers increase social support skills and networks to sustain independent living and address life stressors.
Conduct regular home visits to assess consumers’ strengths, needs, and level of care.
Teach and support consumers in learning or relearning activities of daily living skills, including obtaining health care benefits.
Connect consumers with community resources.
Communicate and collaborate with collateral providers and consumers’ key supports.
Deliver required services to an assigned caseload and review progress, lack of progress, and potential high-risk situations with the Clinical Manager during weekly supervision.
Coordinate services with the interdisciplinary treatment team and communicate updates about assigned consumers.
Participate in daily rounds and quarterly case reviews for disengaged consumers.
Work with colleagues to clarify boundaries and overlapping service delivery.
Provide services in person or via telehealth.
Document all billable and non-billable services accurately and completely in Credible by the next business day.
Within 90 days, demonstrate proficiency with Credible EHR, including electronic calendar scheduling, daily routines and paperless/mobile functions, and smartphone entries or dictation to support documentation.
Maintain an average of five billable hours per working day after 90 days of employment, excluding holidays and sick, personal, and vacation days.
Attend required administrative, in-service education, and other meetings, as well as weekly individual supervision with the Clinical Manager.
Attend at least three skill development training courses each year.
Perform other job-related duties as assigned.