Community Support Specialist 2, (1122)

Catholic Charities of the Archdiocese of Washington•Washington, DC

About The Position

The bachelor’s-level Community Support Specialist 2 works collaboratively within an interdisciplinary treatment team to provide case management and community support services to adults with mental illness, as defined by DC Mental Health Rehabilitation Services regulations, using a Strengths Based Recovery Model. The role also performs administrative work, including accurate and comprehensive documentation of services within specified time limits. The specialist serves an assigned caseload, supporting consumers’ recovery goals, crisis planning, independent living, and access to community resources. Services are provided in person or via telehealth, with at least 50% of the time spent in the community and regular home visits. The position requires independent travel to service locations and transporting consumers. The specialist documents billable and non-billable services in the Credible electronic health record by the next business day. Within 90 days, the specialist must demonstrate proficiency with Credible, including electronic scheduling, daily routines, and use of a smartphone for brief entries and dictation. After 90 days, the position maintains an average of five billable hours per working day, excluding holidays and leave days. The role includes weekly individual supervision with the Clinical Manager, required meetings, and at least three skill-development training courses annually.

Requirements

Bachelor’s degree in social work, counseling, or a related discipline.
For a social work degree, social work licensure in the appropriate jurisdiction is required.
For a professional counseling degree, professional counseling licensure in the appropriate jurisdiction is required.
One year of direct-service experience in a social service setting with adults who have mental illnesses, substance abuse history, developmental disabilities, and/or chronic health issues.
Valid local driver’s license and clean driving record; driving is required.
Ability to travel independently to various service locations and transport consumers.
Skill using computer systems, preferably in a PC, Windows-based operating environment, and MS Office products.
Ability to learn Catholic Charities’ Credible electronic health record.

Responsibilities

Deliver community support services to identified adults with mental illness.
Establish productive relationships with consumers to promote achievement of Individual Recovery Plan (IRP) goals and participate regularly in developing and updating each consumer’s IRP.
Provide interventions specified in each consumer’s IRP.
Support consumers during mental health crises as needed or directed.
Provide Care Point contact with consumers discharged from the hospital or needing additional support to avoid a crisis.
Develop and use Individual Crisis Plan strategies to help consumers manage stressful situations and avoid hospitalization.
Assist consumers with substance use disorder challenges to maintain sobriety by implementing Substance Abuse Relapse Prevention Plans.
Help consumers develop interpersonal and coping skills, including adapting to home, school, and work environments.
Provide mental health education, support, and consultation to consumers, families, and other support systems for the consumer’s well-being and benefit.
Help consumers identify and minimize psychiatric symptoms that interfere with daily living, financial management, school, or work performance.
Help consumers increase social-support skills and networks to support independent living and manage life stressors.
Conduct regular home visits to assess consumers’ strengths, needs, and level of care.
Educate and assist consumers in learning or relearning activities of daily living skills, including obtaining health care benefits.
Link consumers to community resources.
Communicate and collaborate with collateral providers and consumers’ key supports.
Deliver required services to an assigned caseload and review consumer progress, lack of progress, and potential high-risk situations with the Clinical Manager during weekly supervision.
Coordinate service delivery with the interdisciplinary treatment team and communicate caseload updates to the team.
Participate in daily rounds and quarterly case reviews on disengaged consumers.
Work with colleagues to determine boundaries and overlapping service delivery.
Provide services in person or via telehealth.
Accurately and completely document all billable and non-billable services in Credible by the next business day.
Within 90 days, demonstrate proficiency using Credible, including its electronic calendar, daily routines and functions supporting a paperless and mobile environment, and smartphone brief-entry and dictation functions.
Maintain an average of five billable hours per working day after 90 days of employment, excluding holiday, sick, personal, and vacation days.
Attend administrative, in-service education, and other required meetings, and participate in weekly individual supervision with the Clinical Manager.
Attend at least three skill-development training courses each year.
Perform other job-related duties as assigned.