Community Support Outreach Specialist

Serene Health • Sacramento, CA

10d • $25 - $28

About The Position

The Community Support Outreach Specialist cultivates relationships with community programs, members, and leaders. The role develops assistance programs, provides crisis intervention for people experiencing homelessness, and offers referrals and advocacy to help members secure permanent housing and overcome housing barriers. After members secure housing, the specialist provides ongoing support in life skills, financial literacy, and home management to promote long-term stability and self-sufficiency.

The specialist screens and assesses members or families, develops individualized housing support plans, provides culturally competent case management, connects members with appropriate resources, and coordinates with landlords and service teams. The position involves outreach visits using a personal vehicle, post-housing home visits, recordkeeping, and regular progress reporting.

Requirements

• High school diploma or GED.
• At least 1 year of experience in case management, patient care, customer service, call center, or patient care.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, active listening, and organizational skills.
• Computer skills for documentation, email, and chat support.
• Proficient speaking, reading, and typing abilities, with strong proofreading skills.
• Ability to work independently and collaboratively in a team to provide member care.
• Multitasking, organizational, financial management, planning, and attention-to-detail skills to provide care to multiple members simultaneously.
• Ability to work under possible emotional stress and conflict, including situations involving uncooperative members and families.
• Ability to use resources effectively for problem-solving while remaining composed and compassionate under pressure.
• Empathetic and warm-hearted nature.
• Ability to travel in a personal vehicle to complete outreach visits.
• Ability to successfully complete and maintain current TB testing and clearance in accordance with company policy and applicable local and state health regulations.
• Ability to sit for prolonged periods at an office desk using a computer.
• Ability to lift up to 15 pounds.

Responsibilities

• Conduct thorough screenings and assessments of individuals or families, gathering functional, environmental, financial, employment, housing, educational, and health information.
• Build rapport with program members to understand their housing needs, goals, strengths, and barriers, and create feasible, sustainable Individualized Housing Support Plans based on Community Support Assessments.
• Maintain open communication and proactively problem-solve with individuals, interdisciplinary teams, Community Support members, potential employers, and training programs.
• Provide individualized, culturally competent, family-focused, goal-driven, strengths-based case management and match members with resources that reflect their needs and income-generating abilities.
• Provide personalized life-skills, job-preparation, and financial-literacy support, including training in home care, job readiness, and budgeting.
• Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to the supervisor.
• Liaise between landlords and tenants to resolve issues and prevent evictions.
• Conduct post-housing home visits to ensure lease compliance, coordinate case conferences, and consult with service teams, social workers, and case managers as needed.
• Monitor members’ progress toward agreed-upon goals.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families, with enrollment eligibility after 60 days of employment.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k), effective after 1 year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.
• Mileage reimbursement for use of a personal vehicle at a standard rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED