Community Support Case Manager I, II, III

Lutheran Social Services of Southern California•Long Beach, CA

5d•$21 - $26•Hybrid

About The Position

Lutheran Social Services of Southern California (LSSSC) is seeking a Community Supports (CS) Case Manager I, II, III to join their team. This role is based in a mobile wellness unit and provides on-the-go support to clients across Los Angeles and Ventura counties. The case manager will assist individuals and families in navigating resources such as housing support, social services, and other community-based resources. The position focuses on client-centered care, ensuring timely and accurate service delivery while supporting clients in accessing essential services. LSSSC, founded in 1946, is a non-profit social service agency dedicated to serving those in need with dignity and respect, with a mission to embrace, equip, and empower vulnerable individuals, families, and communities toward self-sufficiency.

Requirements

High School Diploma with 2 years of experience or a bachelor’s degree with 1 years of experience or a master’s degree in social work or related field with internship plus six or more months experience in Case management.
Must read, speak and write fluent English.
Ability to communicate clearly and effectively with clients and staff.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Very good knowledge of Word processing software and Excel spreadsheet software.
Clear California Driver’s License (Must allow DMV check before hire with monitoring throughout employment).
A working vehicle and proof of current vehicle insurance as required in the driving policy.

Nice To Haves

Culturally responsive, empathetic care
Problem Solving
Customer Service
Interpersonal skills
Oral Communication
Written Communication
Teamwork
Adaptability
Quality
Assessments and Care Planning
Knowledge of Community Resources
Ethics
Innovation
Judgment

Responsibilities

Review and ensure adherence to the scope of work requirements for each assigned program as outlined by the Program Director/Manager.
Fulfill program or contract requirements as directed by the Program Director/Manager.
Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients and the community in a mobile setting across Los Angeles and Ventura counties.
Ensure client eligibility for services and assess client needs, conducting assessments and case management activities within the mobile wellness unit or other community locations.
Deliver case management services to clients, including intake, assessment, care planning, linkage to resources, and collaboration with community services while on-site in the mobile wellness unit.
Monitor and track client charts monthly, ensuring service provision is documented and compliance is maintained. Follow up on charts not in compliance.
Complete timely, accurate documentation in accordance with program policies and guidelines.
Securely store client charts and always ensure confidentiality, especially while working in a mobile unit.
Complete Incident Reports within 24 hours of an incident.
Notify the Program Manager of any client, program, staff, or agency issues or concerns as they arise.
Follow all HIPAA compliance standards to ensure privacy and confidentiality.
Attend all scheduled meetings, supervision sessions, and training.
Submit timecards, time-off requests, and activity logs in a timely manner.
Provide required reports to the Program Manager or Coordinator according to the established schedule.
Provide back-up support to other staff as needed.
Participate in Peer Review chart audits to ensure quality service delivery.
Develop and maintain a network of resources and referrals appropriate for client needs.
Schedule visits with service providers and guest speakers for client education and support.
Engage in outreach activities, network-building events, and community resource fairs to expand referral networks and linkages to resources.