Case Manager I, II, III

Delta County Colorado•Delta, CO

4d•$22 - $24•Onsite

About The Position

This position provides case management services to clients approved for the Colorado Works Program and Child Care Assistance Program (CCCAP) benefits according to State and County regulations. The role involves communicating program purposes and expectations, conducting assessments to identify job readiness, strengths, and barriers, and developing Individualized Plans (IP) for self-sufficiency. Responsibilities also include determining initial and continuing eligibility for CCCAP and the County’s General Assistance Program. The position is structured into three levels (I, II, III) with increasing levels of responsibility, experience, and autonomy.

Requirements

A high school diploma or equivalent is required.
Experience determining eligibility for Human Services programs is preferred (Level I).
Experience working with low-income, unemployed, under-employed and/or diverse populations is preferred (Level I).
Certificate of completion to process Medical Assistance, SNAP, Colorado Works is strongly preferred (Level I).
Bilingual in Spanish and English languages is preferred (Level I).
Demonstrated ability to perform all aspects of Case Manager I expectations at an intermediate level (Level II).
Case Management training certification from the State of Colorado for DEWS Case Management Play List (Level II).
Has attended at least four (4) independent training programs from Colorado Works forums or similar case management concept training AND has demonstrated application of the concepts learned in client case management plans (Level II).
At least one (1) year social case management is required (Level II).
Ability to process SNAP, Colorado Works, Medical Assistance, and CCCAP with 95% accuracy and timeliness is required (Level II).
Demonstrated ability to perform all aspects of Case Manager II duties independently with little to no oversight (Level III).
Process all programs consistently above 95% accuracy and timeliness at an advanced level (Level III).
Has assisted in training employees in Colorado Works, CCCAP, SNAP and Medical Assistance program eligibility (Level III).
Has monitored Colorado Works and CCCAP reports to ensure timely and accurate eligibility processing and case management plans for the unit (Level III).
Initiated at least two (2) unit or process improvements in the past year (Level III).
Combination of education and experience could waive a specific requirement at initial offer of hire.

Nice To Haves

Bachelor’s degree from an accredited college or university in human services, behavioral science, social work psychology, sociology, career counseling, or a related field is preferred.

Responsibilities

Facilitate individual and family assessments to identify job readiness, strengths, and barriers to self-sufficiency.
Regularly assess client needs/barriers and revise the Individual Plan (IP) to achieve short and long-term goals for self-sufficiency.
Explore options and resources available to assist clients in meeting basic family needs.
Ensure all Colorado Works recipients are in a State or County defined work activity while receiving cash benefits.
Monitor work activity attendance/participation and progress.
Timely and accurately document client activities in the Colorado Benefit Management System (CBMS).
Assist Colorado Works clients in developing an Individualized Plan (IP) detailing goals, discussing employment barriers, communicating program expectations, and identifying community resources.
Utilize case management techniques to ensure IP engagement, re-assessment, and re-evaluation of client needs.
Take appropriate action when a client is willfully non-compliant or refuses to participate with program requirements.
Develop and maintain contacts with community organizations and educational institutions for outreach, recruitment, and public relations.
Make appropriate referrals to outside agencies to assist individuals in meeting workforce requirements and for additional supportive services.
Assist clients in identifying and overcoming barriers to successful self-sufficiency outcomes (e.g., employment, education, Social Security applications).
Document supportive services clients receive from community resources and Human Services.
Determine initial and ongoing eligibility per program rules for CCCAP applicants/clients.
Effectively communicate program functionality to assist clients and providers in streamlining the monthly payment process.
Obtain and maintain current Colorado Works and CCCAP knowledge of County/State program policies, procedures, and guidelines.
Adhere to established time frames as set in State and Federal rules and regulations.
Monitor child care usage to ensure providers are paid accurately via ATS (Automated Tracking System) and parent fees.
Communicate with child care providers when care is not being utilized as authorized.
Determine eligibility for the County’s General Assistance Program according to County policy and requested need.
Review requests and recommend disposition with the Self Sufficiency Administrator for General Assistance.
Communicate with providers to verify need for General Assistance.
Contact community resources on behalf of the client and refer to other resources for General Assistance, as needed.
Process General Assistance payment approvals in a timely fashion.
Provide a denial notice to the applicant if General Assistance program criteria are not met.
Report suspected fraudulent activity according to County processes.
Perform case and/or provider reviews as required by the CCCAP Audit division.
Learn the functions of the Front Desk Administrative Assistant position to provide coverage as needed (Level I).
Learn the functions of the Eligibility Technician position to process applications, redeterminations (RRRs), and changes for Medical Assistance, SNAP, and Colorado Works programs (Level I).
Successfully complete the Colorado Child Care Assistance Program (CCCAP) training to begin processing applications, redeterminations (RRRs), and changes in the CHATS system (Level I).
Communicate effectively verbally and in writing; follow and communicate verbal and written instructions.
Establish effective working relationships with customers, coworkers, and supervisors; be sensitive to individual values and needs.
Become familiar with program rules and regulations for all assistance programs worked to ensure accurate eligibility determination.
Exercise good judgment in applying and selecting appropriate program rules and regulations for timeliness and accuracy.
Comply with all program requirements per State and federal regulations.
Learn the General Assistance Program rules and requirements to effectively meet with clients applying for emergency assistance.
Communicate client needs and recommend a disposition for eligibility to the Self Sufficiency Administrator for General Assistance.
Treat everyone with professionalism and genuine respect.
De-escalate upset/angry customers; professionally navigate difficult conversations.
Perform similar and related duties as assigned.
Complete all duties of level I at an intermediate level with minimal supervision (Level II).
Continue to participate in State training, conferences, and meetings to develop more in-depth skills and increase knowledge of the Colorado Works Program, CCCAP, SNAP, and Medical Assistance (Level II).
Demonstrate enhanced case management skills and techniques by assisting the client in identifying short and long-term goals that are specific and attainable; revisit these goals regularly and modify as necessary to achieve success (Level II).
Collaborate with management in program planning and strategies for meeting Colorado Works program goals (Level II).
Participate in State work groups as they become available to provide input from a medium county’s perspective and contribute to program enhancements (Level II).
Complete all duties of level I and II at an advanced level with only general supervision (Level III).
Provide guidance and mentor new staff in learning and working Colorado Works, CCCAP, SNAP, and Medical Assistance programs (Level III).
Perform duties at an advanced level, similar to a lead case manager, by assisting the Self Sufficiency Administrator to monitor Colorado Works and CCCAP reports and ensure timely and accurate processing (Level III).

Benefits

Medical, dental, vision insurance
Selective optional insurances available to the employee and eligible dependents on a cost share basis between employee and the organization
Life insurance and employee only medical insurance is available at no cost to the employee
Pre-tax flexible spending account (FSA)
Employees contribute 4% of their salary to a 401(a) retirement account fully matched with 4% from the County
Optional 457(b) tax advantaged deferred-compensation retirement plan
Paid time off is accrued at 14 hours per month to start
11 paid holidays per calendar year
Employee Assistance Program (EAP) that includes 6 counseling sessions along with some legal and financial support counseling
Modified work schedules for positions and employees that qualify
Additional employee discounts and fringe benefits are available